Customer Service Technician
Company Name:
Illinois Tool Works, Inc.
## Job Description
Position is located in Fairmont, Minnesota.
To provide technical support for Repair Department, Customer Service, Sales Department and distribution by providing assistance in quoting parts, repair, and troubleshooting of Ag, Brecknell and Dillon equipment; a division of Avery Weigh-Tronix to keep operational. Assist all Strategic Business Units in training and support of Ag, Brecknell and Dillon products and also offer support to the Product Management Team.
Task and Duties
Offer pre and post-sales support at end user and distributor & engineering level for customer application assistance. Assisting customer on the telephone providing hands on troubleshooting and step by step set up and calibration assistance
Assisting customer on the telephone with computer software integration to product interface.
Provide technical support, fielding questions on Ag, Brecknell and Dillon products for standard product and special equipment as required by customer applications
Coordinate research with engineering as needed to resolve customer problems
Provide quotes on parts, repair and troubleshooting as required for internal departments and Avery Weigh-Tronix distribution
Recording data for analysis of scale operation and durability
Interface with manufacturing departments with results of field data captured to provide quality and timely improvements within Specialist Department
Understanding of company policies and procedures, including the MRP system, to find and use needed information
Verification and review of new products as they are introduce
Review of manual and assist in training work aids so a common end user have the ability to understand clearly what is needed to repair their product.
## Job Requirements
Graduate of 2-year vocational or technical college or equivalent
Good written and verbal communication skills with the ability to work well with others
Programming language skills and willingness to solve problems
Ability to install and support PC Programs for integration with Agricultural/POS scales
Knowledge of USB, RS232, Ethernet and WIFI systems a plus
Basic understanding of math calculations
Ability to plan and manage projects
Occasionally lifting or moving average weight material in difficult work positions
Confidentiality
Avery Weigh-Tronix, an ITW company, is committed to providing a safe and healthy environment for all those on our campus grounds. To better support this commitment, all company property has been designated tobacco-free.
Employee Type: Full-Time
Location: Worthington, MN
Job Type: Customer Service, Installation - Maint - Repair, Information Technology
Experience: At least 1 year(s)
Date Posted: 3/31/2014Estimated Salary: $20 to $28 per hour based on qualifications.
Illinois Tool Works, Inc.
## Job Description
Position is located in Fairmont, Minnesota.
To provide technical support for Repair Department, Customer Service, Sales Department and distribution by providing assistance in quoting parts, repair, and troubleshooting of Ag, Brecknell and Dillon equipment; a division of Avery Weigh-Tronix to keep operational. Assist all Strategic Business Units in training and support of Ag, Brecknell and Dillon products and also offer support to the Product Management Team.
Task and Duties
Offer pre and post-sales support at end user and distributor & engineering level for customer application assistance. Assisting customer on the telephone providing hands on troubleshooting and step by step set up and calibration assistance
Assisting customer on the telephone with computer software integration to product interface.
Provide technical support, fielding questions on Ag, Brecknell and Dillon products for standard product and special equipment as required by customer applications
Coordinate research with engineering as needed to resolve customer problems
Provide quotes on parts, repair and troubleshooting as required for internal departments and Avery Weigh-Tronix distribution
Recording data for analysis of scale operation and durability
Interface with manufacturing departments with results of field data captured to provide quality and timely improvements within Specialist Department
Understanding of company policies and procedures, including the MRP system, to find and use needed information
Verification and review of new products as they are introduce
Review of manual and assist in training work aids so a common end user have the ability to understand clearly what is needed to repair their product.
## Job Requirements
Graduate of 2-year vocational or technical college or equivalent
Good written and verbal communication skills with the ability to work well with others
Programming language skills and willingness to solve problems
Ability to install and support PC Programs for integration with Agricultural/POS scales
Knowledge of USB, RS232, Ethernet and WIFI systems a plus
Basic understanding of math calculations
Ability to plan and manage projects
Occasionally lifting or moving average weight material in difficult work positions
Confidentiality
Avery Weigh-Tronix, an ITW company, is committed to providing a safe and healthy environment for all those on our campus grounds. To better support this commitment, all company property has been designated tobacco-free.
Employee Type: Full-Time
Location: Worthington, MN
Job Type: Customer Service, Installation - Maint - Repair, Information Technology
Experience: At least 1 year(s)
Date Posted: 3/31/2014Estimated Salary: $20 to $28 per hour based on qualifications.
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